+$150M
Pipeline energized through platform visioning and executive workshops.
Fractional Chief Design Officer | Product Strategy & Experience
Designing resilient security platforms that inspire executive confidence.
Rudy Chou aligns board-level mandates with customer reality to launch intelligent, revenue-driving experiences for cybersecurity and enterprise SaaS leaders.
Executive Profile
Rudy Chou is a product design executive who shapes resilient cybersecurity and enterprise platforms. He orchestrates multidisciplinary squads to turn complex portfolios into unified experiences that scale, monetize, and earn trust from boards, customers, and regulators alike.
He blends design strategy, product operations, and GTM alignment to de-risk decisions while unlocking measurable outcomes.
- Translates threat intelligence and telemetry into differentiated customer journeys.
- Builds modern design organizations - systems, rituals, and talent pipelines included.
- Partners with CROs and CMOs to ensure experience infuses both revenue and retention motions.
3x
Acceleration of feature delivery across enterprise SaaS portfolios.
60%
Reduction in engineering rework by codifying experience systems.
Leadership Appointments
Head of Product Design & Experience
BlueVoyant | Cyber Defense Platform
2021 - 2023
Platform transformation
- Designed the next generation cyber operations suite adopted by Fortune 100 financial institutions, driving 42% faster incident response.
- Co-created the platform roadmap with GTM, unlocking a 150M USD enterprise pipeline through executive immersion labs.
Operational maturity
- Built a design organization from the ground up, codifying rituals and governance that tripled feature delivery velocity.
- Instituted a modular experience system and measurement framework, reducing engineering rework by 60%.
Creative Director, Product Experience
ActZero | Managed Detection & Response
2020 - 2021
Unified brand and product
- Consolidated multi-company assets into a singular identity and experience playbook post-acquisition.
- Launched the marketing site and client portal in nine weeks, setting the tone for ARR expansion.
Customer intelligence
- Operationalized service design research sprints, linking telemetry and narrative insight to reprioritize the roadmap.
Director of UX & Design Operations
Cylance (acquired by BlackBerry)
2016 - 2019
Design systems at scale
- Scaled a centralized design team supporting five product lines, balancing AI-driven innovation with usability.
- Established tooling, telemetry, and working agreements that shortened concept-to-code handoff by 33%.
Market-defining creation
- Delivered the Smart Antivirus, multi-tenant portal, and ROI storytelling tools that became core to the acquisition narrative.
Senior Product UX Architect
SecureAuth | Identity Security
2012 - 2016
Product reinvention
- Directed the redesign of the adaptive authentication platform, modernizing workflows for global enterprises.
- Introduced design-led discovery rituals that revealed new mobile access opportunities.
Mobile-first security
- Launched native apps across iOS, Android, and Windows, extending multi-factor adoption to the field.
Earlier leadership
Robbins Brothers | Swisscom | AT&T
2005 - 2012
Highlights
- Rebuilt the omnichannel commerce experience at Robbins Brothers, doubling organic traffic and fueling premium SKU growth.
- Managed a 1.2M USD hospitality portfolio for Swisscom, sustaining best-in-class satisfaction scores across 20 properties.
- Led pre-sales engineering at AT&T (Wayport), bringing secure connectivity online for global hotel brands.
Work
Unified Cyber Operations
Vision, service blueprint, and design system for BlueVoyant's multi-tenant SOC platform.
Risk Posture Studio
Executive analytics layer surfacing board-ready insights and automated remediation pathways.
Service Blueprint Lab
Hybrid workshop model connecting MDR analysts, product, and GTM to prioritize roadmap bets.
Market Scaling Playbook
Experience-led GTM enablement for ActZero's MDR offering, linking value storytelling to trials.
Education & Certifications
Harvard ManageMentor - Leadership Development Program
2019
UX Design Master Certification
Nielsen Norman Group
2018
Product Management Certification
Pragmatic Marketing
2016
Project Management Certification
California Institute of Technology
2012
Bachelor of Science, Business Administration
University of California, Riverside
1999 - 2003
Emphasis: Information Systems
Contact
Ready to assess your design maturity or pressure-test a roadmap? Reach out and I'll respond within two business days.
Based in Los Angeles | Advisory and fractional engagements worldwide.